Terms & Conditions for the Customer Protection Policy:
This User Agreement ("Agreement") is a contract between you and SG Music Group Co. Registration: T14LL1296B and applies to your use of the SG Music Group's Private Music Agency Services. You must read, agree with and accept all of the terms and conditions contained in this Agreement. In addition, you must read, agree with and accept any applicable agreements.
We may amend this Agreement at any time by posting a revised version on our website. The revised version will be effective at the time we post it.
The customer protection policy is applicable for 3 years from the date of the lesson started and will only be applicable for clients who choose the abide our payment terms. (See section "Payment Terms for Customer Protection")
Under this policy, we will be refunding the fees of up to 4 lessons. However, the lessons that have been conducted will NOT be refunded. For example. if you have paid for 4 lessons, and have gone for 3 lessons with the teacher, we will only be refunding 1 lesson. If you have paid for 8 lessons, but have not gone for any lesson, we will only refund 4 lessons. This is because under our terms, we only advice our clients to pay in blocks of 4 lessons. We are not liable to any terms and conditions that have been formed and agreed by the client separately between the teacher and student. Do not sign or agree to any terms and conditions set by the teacher if you are not agreeable to it. Before signing or agreeing to that separate agreement, you may and should, contact your agent immediately or email us at [email protected]
Payment Terms for Customer Protection:
Our agency does not collect any administrative fees or registration fees. In order to be eligible for the Customer Protection policy, you will have to:
1) Pay the fees for 4 lessons directly to the teacher on the first lesson itself.
2) Pay the fees of 2 lessons directly to SG Piano Music Agency prior to the start of the lesson.
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